A VOICE (Volunteer Ombudsman Improving Care for our Elders) member is an advocate and a problem solver for people 60 years of age or older who need or have questions about Long-Term Care. Long-Term Care may be in an individual’s home, in an assisted living center or in a skilled nursing and rehabilitation center.
A VOICE member is trained after his/her background is checked and references are received and checked. Training includes:
- 24 hours of classes covering the Ombudsman Manual.
- 24 hours of mentoring, one on one, with the Ombudsman.
A VOICE member’s role is to:
- Be assigned to one or more facilities
- Visit assigned facilities at least monthly, or more often as needed
- Provide information about Long-Term Care choices
- Check on the quality of care in Long-Term Care setting
- Report to Volunteer Ombudsman Coordinator monthly
What does a VOICE member do?
- A VOICE member works closely with the Long-Term Care Ombudsman and Volunteer Ombudsman Coordinator to solve problems in his/her assigned facility.
- A VOICE member also makes unannounced visits to the assigned assisted living centers or skilled nursing and rehabilitation centers. During these visits, the Volunteer Ombudsman:
- Talks with the residents about the Ombudsman program
- Explain the rights that the residents have
- Ask the residents if they have any problems with their services
- Observe the quality of the care provided
- Identify problem areas and make suggestions on ways to improve the quality of care