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Volunteers

  • Senior Medicare Patrol (SMP)

     The SMP program helps Medicare beneficiaries avoid, detect, and prevent health care fraud. SMP trained volunteer workers assist Medicare beneficiaries and their families.

    • In 2012 up to $60 billion in improper Medicare payments were made.  (Source)
    • Every $1 invested in combating fraud saves $8.10. (Source)

    Services provided:

    • Education for beneficiaries to learn to scrutinize Medicare billing information to identify deceptive health care practices, such as double-billing, overcharging, or providing unnecessary or inappropriate services.
    • Education opportunities (i.e. Scam Jams) for consumers and the public about other types of fraud and scams, such as financial exploitation, identity theft, computer scams, and mail and telemarketing scams.
  • Volunteer Ombudsmen Improving Care for our Elders (VOICE)

     A VOICE (Volunteer Ombudsman Improving Care for our Elders) member is an advocate and a problem solver for people 60 years of age or older who need or have questions about long term care.  Long term care may be in a person’s home, in an assisted living center or in a skilled nursing and rehabilitation center.

    A VOICE member is trained after his/her background is checked and references are received and checked.  Training includes:

    • 24 hours of classes covering the Ombudsman Manual.
    • 24 hours of mentoring, one on one, with the Ombudsman.

     

    A VOICE member’s role is to:

    • Be assigned to one or more facilities
    • Visit weekly
    • Provide information about long term care choices
    • Check on the quality of care in long term care setting
    • Report to Volunteer Ombudsman Coordinator monthly

     

    What does a VOICE member do?

    • A VOICE member works closely with the Long Term Care Ombudsman and Volunteer Ombudsman Coordinator to solve problems in his/her assigned facility.
    • A VOICE member also makes weekly, unannounced visits to the assigned assisted living center or skilled nursing and rehabilitation center.  During these visits, The Volunteer Ombudsman:
      • talks to the residents about the Ombudsman program,
      • explain the rights that the residents have
      • ask the residents if they have any problems with their services
      • observe the quality of the care provided
      • identify problem areas and make suggestions on ways to improve the quality of care