The Ombudsman assists with complaints involving residents rights such as:
- Abuse, gross neglect, and exploitation
- Access to information
- Admission, transfer and discharge
- Autonomy
- Financial
Resident care:
- Rehabilitation or maintenance of functioning
- Restraints
Quality of Life:
- Activities
- Dietary issues
- Environmental issues
Administration:
- Policies, procedures, attitudes, and resources
- Staffing
Concerns with outside agencies, systems or individuals:
- Certification and licensing agency
- State Medicaid Agency
- Other systems
- Complaints other than nursing home or assisted living settings
Contact Caitlin Croft – ccroft@eicap.org – 208-522-5370 ext. #209 for more information