The ombudsman program serves residents of long-term care facilities or persons aged sixty (60) years or older living in the community.  For more information, download our Long Term Care Ombudsman brochure.

The Ombudsman assists with complaints involving residents rights such as:

  • Abuse, Gross Neglect/Exploitation
  • Access to information
  • Admission, transfer and discharge
  • Autonomy
  • Financial

Resident care:

  • Rehabilitation or Maintenance of function
  • Restraints

Quality of Life:

  • Activities
  • Dietary issues
  • Environmental issues


  • Policies, Procedures, Attitudes, Resources
  • Staffing

Problems with outside agencies, systems or people:

  • Certification and licensing agency
  • State Medicaid Agency
  • Other systems
  • Complaints other than nursing home or assisted living settings