The Ombudsman assists with complaints involving residents rights such as:

  • Abuse, gross neglect, and exploitation
  • Access to information
  • Admission, transfer and discharge
  • Autonomy
  • Financial

Resident care:

  • Rehabilitation or maintenance of functioning
  • Restraints

Quality of Life:

  • Activities
  • Dietary issues
  • Environmental issues


  • Policies, procedures, attitudes, and resources
  • Staffing

Concerns with outside agencies, systems or individuals:

  • Certification and licensing agency
  • State Medicaid Agency
  • Other systems
  • Complaints other than nursing home or assisted living settings