Volunteer Ombudsmen Improving Care for our Elders (VOICE)
A VOICE (Volunteer Ombudsman Improving Care for our Elders) member is an advocate and a problem solver for people 60 years of age or older who need or have questions about long term care. Long term care may be in a person's home, in an assisted living center or in a skilled nursing and rehabilitation center.
A VOICE member is trained after his/her background is checked and references are received and checked. Training includes:
- 24 hours of classes covering the Ombudsman Manual.
- 24 hours of mentoring, one on one, with the Ombudsman.
A VOICE member’s role is to:
- Be assigned to one or more facilities
- Visit weekly
- Provide information about long term care choices
- Check on the quality of care in long term care setting
- Report to Volunteer Ombudsman Coordinator monthly
What does a VOICE member do?
- A VOICE member works closely with the Long Term Care Ombudsman and Volunteer Ombudsman Coordinator to solve problems in his/her assigned facility.
- A VOICE member also makes weekly, unannounced visits to the assigned assisted living center or skilled nursing and rehabilitation center. During these visits, The Volunteer Ombudsman:
- talks to the residents about the Ombudsman program,
- explain the rights that the residents have
- ask the residents if they have any problems with their services
- observe the quality of the care provided
- identify problem areas and make suggestions on ways to improve the quality of care